OFS team are available 24 hour during the week and weekends
Freight forwarding is the coordination and shipment of goods from one place to another via a single or multiple carriers via air, sea, rail or road.
Dubai SME was created as an integrated division of the Department of Economic Development (DED). It was developed as a resource for support, information and outreach for the growing small and medium enterprise sector.
One of the major goals of Dubai SME is to promote innovation and leadership across all segments of the small and medium enterprise sector. With that in mind, they seek to turn ideas and creativity into successful businesses.
You can reach our operation team by calling our Landline number +97143450001 or by sending email to support@ofsae.com
OFS team are available across all UAE ports and can clear your shipment from any ports in UAR
You can track you Sea Shipment by getting the Bill Of Lading “BOL” number and enter it in the box here
If you want to track your shipment using the Container number, then click here
You can track you Air Shipment by getting the Air Waybill “AWB” number and in entering it in the box here
import goods into the UAE, companies must have the correct trade license from the Department of Economic Development (DED) from the Emirate. Foreign companies can either set up an office in the UAE or appoint a UAE national as sponsor, agent, or distributor to do business in the UAE “mainland” (that is, not in the free zones). Companies that set up in a FTZ can also use their trade license to import goods into that FTZ. To import goods, the UAE-based company (consignee/agent) should get a delivery order from the Shipping Agent and submit the following original standard trade documentation:
Food products, also require the following certificates:
A number of goods are exempted from customs duties. Below are some of the applied exemptions:
Import Declaration is processed in the event of goods being imported into UAE from other countries. The below documents are needed:
OFS team will help you to do this, please send your inquiry to sales@ofsae.com and one of our team will contact you to fulfil your request.
Before any food item can be imported into Dubai, the food item AND its label needs to be registered in
the Food Import and Re-export System (FIRS) of Dubai Municipality.
The following information is MANDATORY on the food label:
The minimum requirement for the Arabic information on the label or sticker are:
• Product name,
• Food ingredients,
• Country of origin,
• Storage conditions (if applicable),
• Instructions for use (if applicable),
• Nutritional information (if applicable).
Any stickers used should not be easily removable!
Storage conditions (if the validity of the product depends on such conditions)
Mentioning the ingredients which may cause hypersensitivity
Instructions for using the product (if needed)
Nutritional information is optional (catering only – and products for special use such as for babies and patients, etc.)
Any assistance for importing food items please drop an email to our team on sales@ofsae.com
Labeling regulations apply to all products shipped in bulk and retail-sized packaging. To avoid shipment rejection, it is important to comply with UAE label requirements and verify that all information mentioned on the product label is accurate and legible. Companies are strongly encouraged to review the regulations related to their specific commodity and clarify any questions prior to exporting.
Food labels must include the following information:
Labels must be in Arabic only or Arabic/English. Arabic stickers are accepted. The production and expiry dates must be printed on the original manufactured installed label. All stickers must be approved by UAE authorities prior to use and should be included during the label assessment process. Stickering on imported items must be performed prior to export and cannot be completed upon entry. Companies should consider cultural norms and values when designing and developing product packaging. The minimum information requirements for the Arabic label or sticker are:
Other documents that could be required would depend on the specific requirements of the destinations.
When goods are being exported out of the free zone the following documents is needed:
Goods with declared value of AED 1,000 and below
Goods with declared value of AED 1,000 and above
Import Declaration is processed in the event of importing goods into UAE for purpose of re-exporting. The below documents are needed:
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